This video shows the expert creating a taxonomy then creating a new post. They go to the taxonomy section and click the link to "add a new taxonomy". They enter a name and press the button. A check box then appears with the new taxonomy name beside it.
In my browsers, Safari, Firefox, and Brave, on Mac OS the checkbox with the new taxonomy name beside it never appears
Hello. Thank you for contacting the Toolset support.
I still require bit more information to understand the issue.
- Do you have issue that you already created custom taxonomy using Toolset => Taxonomies but you do not see the taxonomy meta box when you try to add/edit the post in backend?
Maybe few screenshot or video or access details will help to understand your issue and then I'll be able to guide you in the right direction.
I've attached a screenshot. In the screenshot you can see the empty field "New Seaweed Name". I enter a name, then press the button "Add New Seaweed". I'm expecting to see a new checkbox display in the area above the link "Add New Seaweed". Nothing appears.
I still think it may be browser related but I've tried Safari, Brave, and Firefox.
No - it seems you have misunderstood the difference between the flat and hierarchical taxonomy.
Flat taxonomy displays like as you can see currently.
To see the taxonomy as checkboxes on your add/edit post form - you should navigate to:
=> Toolset => Taxonomies => Edit your taxonomy and set this taxonomy as hierarchical
Please check the following screenshot:
=> hidden link
Once you set the taxonomy as hierarchical and save the taxonomy then you should try to reload the page where you want to add taxonomy and check if that help you to resolve your issue.
I will require admin access details in order to check whats going wrong with your setup.
Can you please send me admin access details and problem URL where I can see the taxonomy you are talking about.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
I'm using Local as a development environment on my laptop, so I don't have a public URL that I can provide.
The benefit of Local is that I can easily spin up a completely clean WordPress environment and install a clean copy of Toolset plugins. I've just done that and in a completely clean install everything works.
Please close this ticket. I'll transfer all the site content into a clean working environment and begin again.
