[Resolved] Suddenly Beaver Builder is not working with Views

[Author]

Posts

[alejandroG-2]

I am trying to: create a new marketplace by using Views and Beaver Builder. I've been working on this site for a couple weeks now, and yesterday suddenly it stopped working.

I expected to: be able to edit Beaver Builder sections and rows, but can edit just the first one.
hidden link

[Christian Cox]

Hi, can you provide more information for me?
- Does this Page have a Content Template applied in the wp-admin Page editor? If so, please remove it. You should either use Beaver Builder to design the Page contents, or use a Content Template, but not both.
- Please temporarily deactivate all plugins except Types, Views, and Beaver Builder Pro. Then activate a default theme like Twenty Seventeen. Clear your browser cache and test again.
- If the problem is resolved, reactivate your parent theme, then child theme, then other plugins one by one until the problem returns. Let me know what you find out.

[alejandroG-2]

Hello Christian,
I tried step 1 and 2, but didn't work. Here is a video: hidden link
The only way I can make it work is by disabling Views, and of course can't afford that.
Let me know what else should I try.

[Christian Cox]

I can see Views shortcodes written out, which indicates there could be a problem with the Views installation on your site. Let's install a fresh copy.
- Go to https://toolset.com/account/downloads and download fresh copies of Types and Views.
- Log into your site's wp-admin area and go to Plugins > Installed Plugins
- Deactivate Types and Views, then delete both plugins.
- Install and activate Types using the zip file you downloaded from toolset.com.
- Install and activate Views using the zip file you downloaded from toolset.com.

If these steps do not resolve the problem, let's look for any error messages in the site logs. If you're not familiar with server logs, I can show you how to activate them temporarily. Go in your wp-config.php file and look for

define('WP_DEBUG', false);

Change it to:

define('WP_DEBUG', true);

Then add these lines, just before it says 'stop editing here':

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');

Save that file and upload it to your server using FTP. Now browse through the site for a few minutes, navigating into lots of different areas. If any server-side errors are thrown, you will find a new file at hidden link - please send me its contents. Then you can revert the changes you made in wp-config.php and delete all the old logs.

[alejandroG-2]

Hello Christian,
Thanks for the reply. I have a lot of views and custom fields created at this point (lot's of hours of work) that I can't just delete.
How would I be able to go back to it and having all my views and fields the way they are nos after deleting and installing the plugins?

[Shane]

Hi Alejandro,

Christian is out today but should return tomorrow to continue assisting.

Thanks,
Shane

[Christian Cox]

Thanks for the reply. I have a lot of views and custom fields created at this point (lot's of hours of work) that I can't just delete.
Reinstalling the plugin will NOT delete your views, custom fields, post types, taxonomies, etc. That information is stored in the database and will remain intact during the reinstallation process. If you are concerned about that, feel free to create a database dump file you can reimport after the plugins are reinstalled - but this should not be required.

[alejandroG-2]

Hi Christian,

I reinstalled the plugins but didn't work.
I followed the other steps but I have a doubt: where should I upload the error_log.txt (in which folder)?
I have it at /htdocs but then after browse through the site nothing appears in the field.

Thanks!
Leti

[Christian Cox]

where should I upload the error_log.txt (in which folder)?
The code I gave you should create the error_log.txt file automatically, so you do not need to upload an error_log.txt file to your site. If any errors are generated, this file will be created in the root directory of your site, usually the directory where WordPress is installed. Then you can copy the contents of that file and paste directly in your next reply.

I have it at /htdocs but then after browse through the site nothing appears in the field.
If no back-end errors are generated, this file will not be created for you. Please try a few other troubleshooting steps:
- Purge the LiteSpeed Cache on your server (you may need to access your Control Panel to do this)
- Temporarily deactivate all plugins except Types, Views, Beaver Builder and Beaver Themer
- Activate a default theme like Twenty Nineteen
- Test again. If the problem is resolved, reactivate your theme and other plugins one by one until the problem returns.
- If the problem is not resolved, I'll need access to your wp-admin area so I can take a closer look. Please provide login credentials in the private reply fields here.

[Christian Cox]

Okay I think I fixed the problem. There was some invalid HTML markup in the View's Search and Pagination panel. I'm attaching a screenshot here showing two unnecessary closing div tags, which broke the builder. I deleted those, and now I'm able to edit the other modules using Beaver Builder. Can you confirm it's working as expected now?

[alejandroG-2]

My issue is resolved now. Thank you!