Submit Button Not Working

This support ticket is created 3 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 2 replies, has 2 voices.

Assisted by: Shane.

Author

Posts

August 12, 2021 at 2:16 pm #2141107

sarahW-4

I am trying to: Submit the search form - if I enter a search term e.g. "medic" and click on the "Search" button (or press enter) it doesn't work.

Link to a page where the issue can be seen: hidden link

I expected to see: Search results.

Instead, I got: Clicking on the submit button had no action.

August 12, 2021 at 3:15 pm #2141193

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Sarah,

Thank you for getting in touch.

Would you mind allowing me to have admin access to the website so that I can take a look at this one for you ?

I've enabled the private fields for your next response.

Thanks,
Shane

August 12, 2021 at 5:52 pm #2141343

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jon,

This should now be working.

All that I did was to re-add the search box and it worked normally.

The issue was that the search box query filter was missing, so re-adding the search resolved the issue.

Thanks,
Shane