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[Closed] Strategic Initiatives

This support ticket is created 3 years, 12 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by Christian Cox 3 years, 11 months ago.

Assisted by: Christian Cox.

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#1906891

Received the following error message:
Oops! There's been a problem when upgrading Toolset data structures. Please make sure your current configuration allows WordPress to alter database tables.If the problem persists, please don't hesitate to contact our support with this technical information:

Info provided by Toolset in the dashboard:
{"core":{"Wordpress":{"Multisite":"Yes","SiteURL":"https:\/\/www.philasd.org\/strategicinitiatives","HomeURL":"https:\/\/www.philasd.org\/strategicinitiatives","Version":"5.5.3","PermalinkStructure":"\/%year%\/%monthnum%\/%day%\/%postname%\/","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, wp_block, wp-types-group, wp-types-user-group, wp-types-term-group, sdp_list, tablepress_table, office-alert","PostSatus":"publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, hidden"},"Server":{"jQueryVersion":"1.12.4-wp","PHPVersion":"7.3.11","MySQLVersion":"5.5.5","ServerSoftware":"Apache"},"PHP":{"MemoryLimit":"2048M","UploadMax":"10M","PostMax":"100M","TimeLimit":"30","MaxInputVars":"1000"}},"plugins":{"active_plugins":[],"mu_plugins":[],"dropins":{"db.php":{"Name":"HyperDB","PluginURI":"https:\/\/wordpress.org\/plugins\/hyperdb\/","Version":"1.7","Description":"An advanced database class that supports replication, failover, load balancing, and partitioning.","Author":"Automattic","AuthorURI":"","TextDomain":"","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","Title":"HyperDB","AuthorName":"Automattic"},"sunrise.php":{"Name":"sunrise.php","PluginURI":"","Version":"","Description":"","Author":"","AuthorURI":"","TextDomain":"","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","Title":"","AuthorName":""}}},"theme":{"Name":"SDP Office","ThemeURI":null,"Author":"\u003Ca href=\u0022http:\/\/blineburydesign.com\u0022\u003EBlinebury Design\u003C\/a\u003E","AuthorURI":null,"Template":"sdpweb","Version":"1.2","TextDomain":null,"DomainPath":null},"extra-debug":{"types":{"add_resized_images_to_library":0,"images_remote":0,"images_remote_cache_time":"36","help_box":"by_types","hide_standard_custom_fields_metabox":"show","postmeta_unfiltered_html":"on","usermeta_unfiltered_html":"on"},"installer":{"version":"2.5.3","repositories":{"wpml":{"api-url":"https:\/\/api.wpml.org\/","bucket-url":"not assigned","subscription":"","last-successful-subscription-fetch":"none"},"toolset":{"api-url":"https:\/\/api.toolset.com\/","bucket-url":"not assigned","subscription":"","last-successful-subscription-fetch":"none"}},"instances":{"\/var\/www\/html\/wp-content\/plugins\/types\/vendor\/otgs\/installer\/installer.php":{"bootfile":"\/var\/www\/html\/wp-content\/plugins\/types\/vendor\/otgs\/installer\/installer.php","version":"2.5.3","args":{"plugins_install_tab":"1","repositories_include":["toolset","wpml"],"site_key_nags":[{"repository_id":"toolset","product_name":"Toolset"}]},"delegated":true}}}}}

#1907031

Hi, I'll be glad to take a look. The message indicates there may have been some additional technical information to provide to support, but I don't see that additional information included here. Was it empty, or did you forget to paste it in the reply here?

I can also see there is a drop-in called HyperDB (db.php) in use on the site. Can you try running the process again with that drop-in deactivated temporarily?

#1910767

There was no additional technical information. We will deactivate HyberDB today and test to see if that resolves the issue.

#1910803

Great, I'm standing by for your update.

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