[Resolved] Still can't remove message..

[Author]

Posts

[kennethK-2]

Hi,

This is still a problem: https://toolset.com/forums/topic/uninstall-toolset/
Look: hidden link

Please tell me how to remove the message..

[Minesh]

Hello. Thank you for contacting the Toolset support.

Thats really strange.

Can you please share the access details of the site where I can see the issue?

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

I would like to know - Are you using any Toolset plugins with your site as I do not find any Toolset plugins installed.

I see WPML plugins installed.

[kennethK-2]

Hmm.. I dont think so? I just installed Toolset and then uninstalled it after some weeks because i dident need it any more.

Yes i am using WPML. But nothing related to Toolset. Not that I am aware of.

[Minesh]

Can you please try to use follow the following steps:
- Take full backup of your database
- Unregister the WPML by clicking on the link "Unregister WPML from this site ":
==> hidden link
- Go to your database and find the option name "wp_installer_settings" in the options table
- remove that option
- Try to re-register your site key for WPML plugin again: hidden link

Do you see it makes any difference?

[kennethK-2]

Awesome. Looks like it worked! Thanks for helping out 🙂