[Resolved] Split: WPML settings page is blank when Toolset in use

[Author]

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[maximilianD]

Never mind I'm slowly getting the hang of it.
Now I have a different problem.
Since I#m using toolset, the settings page of WPML is blanked out and I can't use the string translation tool.
What could cause the problem?

[Nigel]

When you post issues (particularly something that might be a bug rather than a how-to question) it is helpful to include the debug info for your site: hidden link

In your next reply can you include that and then I can see which plugin versions you are using.

Also, for this particular issue, can you check your browser console for JS errors on that page?

And review your PHP logs for any errors.

If you haven't already, turn on the debug log by editing your wp-config.php file and change the line with WP_DEBUG like so:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

That will create a debug file called debug.log in your wp-content/ directory which you can examine in any text editor. Try visiting the WPML settings page and then inspect the log. If you don't find the debug.log file it means it didn't generate any warnings or errors.

[maximilianD]

Hi,
would it help you if you could login?

[Nigel]

Hi there

Firstly, please don't post your site credentials without us setting up a private reply for you, this is a public forum (I've removed them).

I logged in and checked your site and found that I could visit the WPML settings page without problem (see screenshot), but when I went to String Translation the page did not fully load, and I found a JavaScript error in the console.

I de-activated the Toolset plugins (Types, Views, WooCommerce Views) and the problem persisted, which is to say that the issue isn't caused by Toolset.

So can I kindly ask you to post this issue to the WPML forums where a supporter will be able to help you track down the problem. I included a screenshot of the error which you can share with them.

Let me give you a few tips before you report it so that they can help you more quickly.

1. some of your plugins are out-of-date, including WPML plugins, please update them after you have taken a backup. (Except! The latest version of WP Bakery broke something which means you cannot use it to design Views Content Templates. We should have a fix for that this week, but if you need it, hold off from updating WP Bakery until then.)

2. Try to identify if there is a conflict with another plugin or your theme which causes the error on the String Translation page. So switch theme to twentyseventeen and test again, then disable all non-WPML plugins and test again. Re-activating individual plugins and re-testing may help you identify one which conflicts with String Translation. Pass this info on to WPML.