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[Resolved] Split: I’ve got to go to sleep but need someone to work on existing tickets – font family not applied

This thread is resolved. Here is a description of the problem and solution.

Problem:
Split: I've got to go to sleep but need someone to work on existing tickets – font family not applied

Solution:
This is a specific issue about how user has structured his block.

You can find the proposed solution in this case with the following reply:
=> https://toolset.com/forums/topic/split-ive-got-to-go-to-sleep-but-need-someone-to-work-on-existing-tickets-font-family-not-applied/#post-1870331

Relevant Documentation:

This support ticket is created 4 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 6 replies, has 2 voices.

Last updated by HOP 4 years ago.

Assisted by: Minesh.

Author
Posts
#1870327

HOP

Site Name: iAutoUK.com
Issue 4: I wrote to Jamal: 'Also not sure if you're working on the issues, but all the pages within the About Us Nav Menu drop down including the 'Get A Quote' page (when you click go from the homepage) now have a different font from what it should be. if you check any of the servicing pages, you will see the difference. Please can you ensure this is changed back to be uniform text throughout the site' from before you started working on the site?

#1870331

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I checked on your site and I see that the h1 tag is using the another font rather inherit the theme font.

To resolve this - you will require to edit your page where you see this issue, for example:
=> hidden link

Then, navigate to block navigation bar and select your reusable block and convert it to "Convert to Regular Block". Please check the following image:
=> hidden link

Then, focus on the Heading block and on right panel within the Typography tab click on the "Reset" button and update your page.
Please check the following screenshot.
=> hidden link

Then reload the page on the frontend to verify your desired font is applied.

#1870399

HOP

Hi Minesh, thanks for your reply on this. The font was fine, but only changed after Jamal commenced working on the issues, so are you able to do the above for me as there's quite a few pages it's incorrect on a few pages under the About Us dropdown. This can be done as a last priority in comparison to the other issues though.

#1870447

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I've done the changes for all the pages. Please feel free to mark resolve this ticket.

In addition to that, i'm closing my shift and will entertain your remaining issue tomorrow.

#1870533

HOP

Hi Minesh,

Thanks but the font still needs to be correct on the request a booking (get a quote page)

and the thank you page after the submission please?

hidden link

hidden link

It could well be the same case for the thank you page for the contact us page submission

#1871267

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Thanks but the font still needs to be correct on the request a booking (get a quote page)
==>
Done

Both Thank you pages also done.

Glad to help and feel free to mark resolve this ticket so we can move to next issue.

#1871473

HOP

My issue is resolved now. Thank you!