If I search for something and sort the results, it does not seem to work. For example, I search for Kghi and then tried to sort by last name. The results are bad ...
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it is the same issue if you search for "Garabedian" and try to sort by birthplace, the sorting is ignored.
Thank you for reaching out, and I sincerely apologize for the delay in responses. We're currently experiencing an unusually high support load, thank you for your patience during this time.
Regarding the issue you've reported, I noticed that there are two tickets open for the same topic. To help us streamline the troubleshooting process, would it be okay to close this duplicate ticket and focus solely on the main ticket? This will ensure we can track progress and provide updates efficiently.
Additionally, my colleague Christopher mentioned in the other ticket needing your permission to copy the website to our server for further investigation. This step will allow us to perform more in-depth testing to identify the root cause of the issue. If you could confirm that you’re okay with this, we’ll proceed accordingly. Also, if you have a development/testing environment we could proceed with the tests he mentioned, to disable plugins and switching themes looking for a conflict issue, that would be great, please let us know in the other ticket so that we can enable the private fields for your next reply.
Thank you for your understanding, and I look forward to your response.
I’ve just responded to your original ticket regarding this issue. To avoid any confusion, I’ll go ahead and mark this duplicate as closed. Rest assured, we’ll continue assisting you in the main ticket.
Thank you for your understanding,
Mateus
The topic ‘[Closed] sorting issue’ is closed to new replies.
