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[Resolved] Some of the field groups do not work.

This support ticket is created 4 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 8 replies, has 3 voices.

Last updated by chulj 4 years, 2 months ago.

Assisted by: Christian Cox.

Author
Posts
#1840773
캡처2.GIF
캡처1.GIF

Some field groups do not work after installing the ssl security certificate and changing the address to https. Uploading pop-up windows such as images, galleries, and people in charge will not open.

#1841163

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

There are probably errors in the JS console on these pages if you try to use these buttons and they do not work, could you please check and share the details?

Can you also please share your debug info in the next reply?

hidden link

#1841679

I don't know if the debug information is correct.

#1842183

Thank you for providing the debug information, I was able to review your configurations and I do not see anything obviously wrong. Can you try these troubleshooting steps?
- Clear your browser cache and cookies, then log into wp-admin again and test again.
- Temporarily deactivate all plugins except Types, Maps, Blocks, and your SSL plugin, and temporarily activate a default theme like Twenty Twenty.
- Test again. If the problem is resolved, reactivate your theme and other plugins, testing each additional component, until the problem returns.
- If the problem is not resolved, I may need to take a closer look. I will activate private reply fields here so you can share login credentials securely.

#1844927
Screen Shot 2020-11-15 at 7.23.37 AM.png

When I visit the URL you provided, I am redirected here: hidden link
I see a 404 error and I am unable to login. Can you check? Private fields are provided here again.

#1845905

May I temporarily disable some plugins and activate a default theme for testing? I will revert these changes once I have finished my tests.

#1846815

Yes, you can.

#1847287

It seems that some redirects on your server are causing CORB (cross-origin resource blocking) for some required assets. You can see the following errors in the browser console:

Cross-Origin Read Blocking (CORB) blocked cross-origin response <em><u>hidden link</u></em> with MIME type text/html. See <em><u>hidden link</u></em> for more details.
post.php?post=1955&action=edit:118 Cross-Origin Read Blocking (CORB) blocked cross-origin response <em><u>hidden link</u></em> with MIME type text/html. See <em><u>hidden link</u></em> for more details.
post.php?post=1955&action=edit:368 Cross-Origin Read Blocking (CORB) blocked cross-origin response <em><u>hidden link</u></em> with MIME type text/html. See <em><u>hidden link</u></em> for more details.
post.php?post=1955&action=edit:369 Cross-Origin Read Blocking (CORB) blocked cross-origin response <em><u>hidden link</u></em> with MIME type text/html. See <em><u>hidden link</u></em> for more details.

For example, the JavaScript file required by Toolset hidden link is not loaded on this page:
hidden link
The server is attempting to load that file from hidden link instead of hidden link, which causes an error in the browser. Is there a redirect setting in your .htaccess file, or other server-side redirect in place for these asset files? You may need to ask your hosting company to take a look, because this is a problem for HTTPS sites. You cannot load resources across domains like this when you have HTTPS active. This happens even if you have a default theme active with only Types and Blocks active, and I do not think it is a problem in the Toolset plugins. It seems to be a cache or redirect setting on the server.

#1849337

My issue is resolved now. Thank you!