[Resolved] Some map results display only after zooming in

[Author]

Posts

[TimR4704]

Link to a page where the issue can be seen: hidden link

Please follow these steps on the above page:
Type: select Trainer from "Therapist types"
And check Children and Adolescents
(Leave Town or city blank)
Search map

On the map, it appears to only show results in London. If you zoom into the map, there are other results.

Any ideas?

Also, the map doesn't display my loading message. Do you know why?
(Try searching "Consultant" and leave the free text field blank)

[Nigel]

Hi Tim

I can see the issue on the front end. It's not something I've come across before, could I take a look at how you have set this up in the back-end?

Let me mark your next reply as private so that I can get log-in credentials from you—you may want to create a temporary admin user for me to use that you can later delete. And be sure to have a current backup of your site.

[Nigel]

Hi Tim

It seems like the settings when you turn the fitbounds option off appear to be the problem. Removing all of those from the wpv-map-render shortcode seems to fix the problem, but I can see why you want to set the map position and zoom manually.

We'll need to do some more detailed testing, and as you already have the data set up it would be easiest to use a copy of your site.

I just wanted to check that's okay with you before I install a plugin to make a duplicate.

[TimR4704]

Yes that's fine, please go ahead.

[Nigel]

Hi Tim

Looking again, I think this is working as expected.

I made a fresh page with a simplified version of the map View, being careful to keep the same custom settings you have for the map-render shortcode.

Check the two screenshots.

After performing the search I see a marker near Brighton and a cluster of 5 markers near Wales, so six markers in total.

After zooming in I see more markers—but still 6 markers in total, now distributed.

This is a result of your settings for cluster size etc.

You can see a list of the shortcode attributes available with map-render here: https://toolset.com/documentation/user-guides/maps-shortcodes/#wpv-map-render

Try experimenting with the settings until you get results you are happy with.

The actual choice to cluster 5 markers near Wales (including two from London) and leave one in Brighton results from how Google interprets the settings you specify. All Toolset is doing here is passing on the settings to the Google API, it doesn't have a role in determining how things get clustered.

[TimR4704]

My issue is resolved now. Thank you!