Social media issues

This support ticket is created 6 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Views plugin, WordPress Archives

This topic contains 17 replies, has 3 voices.

Last updated by JorgeE7101 6 years, 10 months ago.

Assisted by: Shane.

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Author

Posts

February 7, 2018 at 3:10 pm #613795

Mohammed

Hi Jorge,

I'm Mohammed, the Toolset support team leader.

I'm sorry for any inconvenience. I was talking to Shane about this ticket to see what we can do.
And we found that this needs deeper investigation.

If you don't mind, Share will reopen the ticket and will work on it again and I'm sure that he will do his best to fix the issue if it's from our side.

Thanks.

February 7, 2018 at 3:14 pm #613798

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jorge,

With your permission, I would like to grab a duplicator package from your website to debug this on my localhost so that I can see what is wrong here.

Looking forward to hearing from you soon.

Thanks,
Shane

February 7, 2018 at 3:23 pm #613800

JorgeE7101

Hi Shane,

I think I found the cause for the FB issue. I've used the FB debugger and the problem is related with the slug issue and also the scheduled posts. It seems FB it's not able to scrap the posts correctly if these are scheduled . I've scrapped them individually and it now sees it all correctly (apart from the broken ones).

See here: hidden link

I think because we have been changing the slug to try to answer the other issue this is confusing FB somehow. So, when the slug issue is solved this FB issue will also be fine.

In the meantime I opened another ticket to solve the slug/category issue as I think this a side issue and I can assume it is solved (for now).

Thanks.

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