Slow Performance/Server Response HTAccess errors

This support ticket is created 3 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by stevenM-7 3 years ago.

Assisted by: Minesh.

Author

Posts

September 29, 2022 at 6:25 pm #2467397

stevenM-7

We're hosted on WPEngine, which has deprecated HTAcess, they use NGINX instead.

We are seeing errors about failing to load htaccess - hidden link

We have looked at other sites that are not built with Toolset and they don't have this error. We aren't sure why Toolset would cause this.
- Does the Toolset Access plugin use HTAccess?
- Is it possible the rewrites are the issue? - hidden link
- Are there any other Toolset settings that rely on HTAccess?

Thanks,
Dan

September 30, 2022 at 8:56 am #2467561

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Based on the screenshot you shared, the error seems to be of permission as it says permission denied error message.

Can you please get in touch with your hosting authority and ask them to set correct permissions on the files and that should help you to resolve this issue as it do not seems to be anything related to Toolset as of now.

October 3, 2022 at 1:55 pm #2469273

stevenM-7

You can close this ticket.