All our sites are failing to connect to the Toolset API server (confirmed on the Installer Support page). We had this issue recently before (see: https://toolset.com/forums/topic/i-cannot-register-new-sites/). It was fixed when the support person contacted the systems team and they found the issue and corrected it. Could you please reach out to them again and see if they can resolve this? And let us know if there is something that will prevent this from happening again. Note this is happening on all our sites on both our servers, IPs 152.2.235.43 and 152.2.235.34. Thank you.
Hi there,
Usually when there is an aggressive outnumbered requests from a specific IP might cause a block of an IP from our system team.
I will ask the system team and get back to you to see if the IPs in question are blocked or not.
Thanks.
I have not heard back about this, and now we have the additional problem of all our sites saying our Toolset account has expired. It just auto-renewed earlier in the week and we have confirmed that and our account page suggests things should be fine. So I assume it also may be related to the inability of our sites to contact the API server? Please give some feedback as soon as possible. Thanks.
Hi there,
Thank you for getting back to us, I still did not get an answer from the system team and I nudged them to see if we can get an answer.
The expiration thing, I do think is related to the connection issue. I can take a look on that for the site that has the message:
I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.
Make sure you set the next reply as private.
Hi there,
The system team informed me that this domain was blocked:
unc.edu
They unlocked it and you should be able to work normally.
Usually the blocking happens due to a possible security issue that firewall detects or an abnormal amount of requests from one IP or domain.
Thanks.
So they blocked the entire University of North Carolina at Chapel Hill? I'm hoping things were adjusted so this won't happen again. Or at least try to use subdomains if it is necessary to identify a subset of sites at our university causing a problem so it doesn't block things for everybody. For instance all our sites (only about 30), which we run on our own servers and setup are subdomains of fpg.unc.edu. Same for departments and groups across campus. Thanks.
