I just renewed my subscription for another year and commented in the process that I suspected Toolset is making my site run a lot slower than other sites on my VPS.
Amir responded super fast suspecting that the problem may not be with toolset and to make this support ticket.
I have 2 sites running with Toolset - safetyvideoshop.com.au and functionbook.com.au. It is the latter that is slow.
I use WP-Rocket & Imagify on both sites with good effect.
I just can't work out why functionbook.com.au is so slow.
Anyway, if you can help me and make some suggestions either tidy up Toolset or can point me in the direction of a possible fix, I would be very grateful!
With thanks,
Mark Dally
PS: I'm happy for you to have temporary admin access to my site - OR via a profile mechanism - just let me know. But it is quite a large site as I have just under 500 venues (custom post-type).
Thanks for consulting Toolset Support
I will be happy to help you with your ticket
I am going to mark your next reply as private in order to share with me your site credentials. You can create a new admin user and delete it when I finish. I will also need your FTP credentials.
I will also like to test your site locally, so you will not have any problem with your live site. Do I have your permission to make a backup of your site? I will use Duplicator, and I will delete all your files and database when I finish.
I have been testing your site locally and it takes much less than your live site. When I try to access to your FTP server it takes too much to connect and listing the directory.
Would you mind you ask your hosting if there is some performance issue?
Sorry I should have advised that I had already been down this route with my VPS host. I have attached their recommendations and can confirm I acted on all of their suggestions as follows:
1. I upgraded my VPS server hosting with more memory and CPU power (a 4GB plan) and I receive no errors.
2. I increased all LVE limits to favour the funcionbook.com.au site heavily.
3. I installed a CDN - MaxCDN.
You will note they blame the site as being "a pretty resource heavy" site.
The other site I have using Toolset is safetyvideoshop.com.au which seems to be running fine.
I am just about to embark on developing a series of new websites (trackahq.com, franchisetracka.com, and a few others) and because of the speed of functionbook, have been reluctant to develop using Toolset.
If you are certain it is the host slowing this site up, perhaps you can point me in the right direction with some questions to ask?
I don't know your technological knowledge, so I will tell you every thing you need, sorry if it is too basic for you.
I don't know how often your data is updated (Venues, Cities, ...) But it could be a good idea to cache your database queries using W3. For example, if you cache your queries, first time a user search by city (for example Brisbane), the result will be cached, and next user to search will get the same result faster because it is cached and no database query is needed.
W3 can store your cache data in disk, memcache, ... I have been looking into your hosting, and it seems it doesn't offer memcache. Please, ask them if you can use memcache in your site. Memcache is a kind of database for cache data, it is faster than disk, so it will improve your performance.
When I try to connect to your FTP server I get this error message sometimes:
Command: MLSD
Error: The data connection could not be established: ETIMEDOUT - Connection attempt timed out
Error: Connection timed out after 60 seconds of inactivity
This is atypical, you shouldn't get this message unless you have some server/connection issues.
60MB of RAM doesn't usually be a problem in VPS servers. Plugins like Visual Composer or RevSlider need more RAM and there are thousands of sites that use those plugins in a VPS
I didn't know your cache plugin. I notice that your site takes more than 10s when you are login and 2s when you are not. 2s for a cache page is too much, it should be faster because WP should only serve a static page (at least W3 Total Cache is what it does).
I have modify your View (ID = 694) in order to uncheck Cache Page and Pre-load in Pagination options, it would improve your site performance.
