[Resolved] Site key to matching

[Author]

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[allianceP]

I migrated the website to a new url. I did the Toolset procedure to update de licence but I still get the error message:

Toolset plugin cannot connect to toolset.com

Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.
Need help?
See the communication error details and let us know in Toolset technical support.

The communication error details:

OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [body] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [action] => site_key_validation [site_key] => kTP4jDAh9h [site_url] => hidden link [source] => 3 [installer_version] => 2.6.1 [theme] => Portail APQ [site_name] => Polymères Québec [repository_id] => toolset [versions] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [types] => 3.4.16 [toolset-blocks] => 1.6.3 [cred-frontend-editor] => 2.6.13 ) ) ) ) [timeout] => 45 ) )

[Minesh]

Hello. Thank you for contacting the Toolset support.

I see you already using the latest Types plugin. What if you try to delete the existing site key you generated and deregister the Toolset and then try to generate the new site key by following the following doc and steps given:
- https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

Please let me know how it goes.

[allianceP]

I did all that previously like I said. It's still not working.

[Minesh]

Could you please share admin access details and what site URL you want to register and I'm happy to check whats going wrong with your setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

Ok - I've tried to generate a new site key and I was able to register the Toolset successfully but still there was a message "Toolset plugin cannot connect to toolset.com" displayed.

Then, I went to:
=> Dashboard Updates and click the link "Check Again" and the above warning notice was gone and even on installer log I can see "Subscriptions updated successfully."

Could you Please Try to follow the following steps:
- Navigate to the following URL: hidden link
- Click on link "Inscrire Toolset" and then click on the link "Create a new site key"
- copy site key and paste it to register it
- after that:
Navigate to:
=> Dashboard Updates and click the link "Check Again" and see if that help you to resolve your issue.

[allianceP]

My issue is resolved now. Thank you!