Site key does not match - pls help

This support ticket is created 3 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 1 reply, has 2 voices.

Last updated by Shane 3 years, 6 months ago.

Assisted by: Shane.

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August 19, 2022 at 1:46 pm #2440939

jamieD-2

Tell us what you are trying to do? I moved the site between environments in the WP Engine back end today and the same issue happened as on 01 June. Looking at the Installer Log when I fixed it on 01 June it happened again on 03 June and hasn't been fixed since. I have tried un-registering and re-registering with the site key in my account and still nothing. Can you help?

Is there any documentation that you are following? No

Is there a similar example that we can see? see attached screenshots

What is the link to your site? dyergrimesarchitects.com/

Let me know if you need anymore info. I look forward to your reply
Thanks Jamie

August 19, 2022 at 2:59 pm #2441011

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jamie,

Thank you for getting in touch.

This error generally occurs when you've migrated your site and the url changes and your Toolset plugins can no longer validate with our servers.

To check if your plugins are able to validate correctly you will need to go to Toolset -> Dashboard, then click on help in the top right hand corner. Select the Toolset Debug tab then click "Toolset Debug Information and Troubleshooting"

From there you will be taken to the Toolset Debug information. Scroll down on the page until you see the link for "Installer Support". Click this link.

You should now be able to see your site validation information. If you're see "Toolset site key not matching for hidden link" then you will need to regenerate your site as the URL may have changed and your key isn't validating for the current URL.

The best way to generate the site key is by following the instructions in the link below.
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

Paying close attention to step 3.

Once you've done this go to Dashboard -> Updates and click Check Again and the warning notice should no longer appear.

Thanks,
Shane