Site key does not match error message

This support ticket is created 2 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 2 years, 9 months ago.

Assisted by: Mateus Getulio.

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June 15, 2023 at 4:43 pm #2616219

markG-12

Just updated our web site from a staging server, and am getting "site key does not match" error messages when I check Toolset status. Was able to download latest versions of Toolset plugins, and the plug in page shows them as registered. How do I resolve this.

Mark
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June 15, 2023 at 8:55 pm #2616275

Mateus Getulio

Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

Thanks for your contact!

Let's try a possible solution for this issue. Please follow these steps:

- Go to https://toolset.com/account/sites/
- Find the key of your affected site and erase it
- Create a new key and copy it (please make sure to enter the exact URL that appears in the url fields in the WP dashboard -> Settings -> General page)
- From the WordPress dashboard navigate to Plugins -> Add New -> Commercial, Click on "unregister the site" on the right top next to Check for updates
- In this same plugins panel, click under the “Register” button below the Toolset plugin
- Add your new Site Key copied above

It should be solved after this. Please give it a try and let us know how it goes. Thank you.

Regards,
Mateus.