Site is still seen as Dev and not connecting to ToolSet servers

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 3 replies, has 1 voice.

Last updated by Minesh 4 hours, 2 minutes ago.

Assisted by: Minesh.

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June 2, 2025 at 5:11 pm #2811018

MattI4840

Per the attached images, the site is showing that it is still registered as a dev site (as you can see in the second screenshot it is a production site within the ToolSet UI). I just updated the plugins, so I'm not sure why it would say it's not connected to the ToolSet servers.

Thanks,
Matt

June 3, 2025 at 5:38 am #2811089

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please try to follow the following steps:
- Navigate to Plugins > Add New, and click on the Commercial tab.
- Click the "Check for updates" button and look for any error messages.

- If there is any connection error message, it means your web server cannot connect with the Toolset API server.
- In that case, you can get in touch with your hosting authority and ask to whitelist the following URL: hidden link

June 5, 2025 at 3:30 pm #2811376

MattI4840

Hi Minesh,

that page is showing that toolset is registered, all plugins are up to date, and no errors are coming up when I check for updates. Please see attached screenshot. The site seems to be working fine other than the messages saying it's registered as a dev site and the cannot connect message. Let me know if there is any other info I can provide.

June 6, 2025 at 6:12 am #2811437

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

What if you try to click on the link "Unregister Toolset From this site".

Then, Try to follow the following steps:
- Deactivate and delete the Toolset Types plugin from your plugins page.
- Login to your Toolset acttount and try to Download the latest Toolset Types plugin version from your account's Download page: https://toolset.com/download/toolset-types/#changelog
- Install and activate the Toolset Types plugin.
- Then try to follow the same steps given with the following Doc in order to register Toolset:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed
- If you able to successfully register Toolset, then you can update other Toolset plugins from the same installer page.