[Resolved] Site is crashing while saving

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[stephanieK-5]

I am trying to:
- Save view with the drag & drop builder: Server crashes. Could you login and help me finding the problem?
- Also, I think this is related to the same issue, I fear to update Elementor at the moment, because I had issues with "502" and "404 Content not found" after update. I also fear to delete unused custom field elements, as I would run into the problem described above.

Could you make a duplicate and see why Toolset is messing up Backend?
Thank you so much for your kind help!

Link to a page where the issue can be seen:
hidden link

View:
hidden link

I expected to see: normal running page without speed issues

Instead, I got: error message. Also if someone saves texts into my custom fields, page is slow loading. Since Toolset the backend seems to slow down.

"RESOURCE LIMIT IS REACHED"

[Wed Jan 05 15:12:11.076487 2022] [proxy_fcgi:error] [pid 558557:tid 140266927486720] [client 144.76.162.206:41619] AH01068: Got bogus version 116
[Wed Jan 05 15:12:11.076548 2022] [proxy_fcgi:error] [pid 558557:tid 140266927486720] (22)Invalid argument: [client 144.76.162.206:41619] AH01075: Error dispatching request to :
[Wed Jan 05 15:12:14.275113 2022] [proxy_fcgi:error] [pid 551840:tid 140266860345088] [client 144.76.162.206:41621] AH01068: Got bogus version 111
[Wed Jan 05 15:12:14.275191 2022] [proxy_fcgi:error] [pid 551840:tid 140266860345088] (22)Invalid argument: [client 144.76.162.206:41621] AH01075: Error dispatching request to :
[Wed Jan 05 15:12:14.769274 2022] [proxy_fcgi:error] [pid 558557:tid 140266952664832] [client 144.76.162.206:41611] AH01068: Got bogus version 46
[Wed Jan 05 15:12:14.769329 2022] [proxy_fcgi:error] [pid 558557:tid 140266952664832] (22)Invalid argument: [client 144.76.162.206:41611] AH01075: Error dispatching request to :
[Wed Jan 05 15:12:15.974021 2022] [proxy_fcgi:error] [pid 558557:tid 140266818381568] [client 144.76.162.206:41667] AH01068: Got bogus version 116
[Wed Jan 05 15:12:15.974070 2022] [proxy_fcgi:error] [pid 558557:tid 140266818381568] (22)Invalid argument: [client 144.76.162.206:41667] AH01075: Error dispatching request to :
[Wed Jan 05 15:12:17.471432 2022] [proxy_fcgi:error] [pid 551840:tid 140266818381568] [client 144.76.162.206:41665] AH01068: Got bogus version 116
[Wed Jan 05 15:12:17.471476 2022] [proxy_fcgi:error] [pid 551840:tid 140266818381568] (22)Invalid argument: [client 144.76.162.206:41665] AH01075: Error dispatching request to :
[Wed Jan 05 15:12:17.881877 2022] [proxy_fcgi:error] [pid 551840:tid 140266793203456] [client 144.76.162.206:41617] AH01068: Got bogus version 114
[Wed Jan 05 15:12:17.881910 2022] [proxy_fcgi:error] [pid 551840:tid 140266793203456] (22)Invalid argument: [client 144.76.162.206:41617] AH01075: Error dispatching request to :
[Wed Jan 05 15:12:20.072601 2022] [proxy_fcgi:error] [pid 551840:tid 140266902308608] [client 144.76.162.206:41657] AH01068: Got bogus version 108
[Wed Jan 05 15:12:20.072649 2022] [proxy_fcgi:error] [pid 551840:tid 140266902308608] (22)Invalid argument: [client 144.76.162.206:41657] AH01075: Error dispatching request to :
[Wed Jan 05 15:12:20.170611 2022] [proxy_fcgi:error] [pid 551840:tid 140266633742080] [client 144.76.162.206:41661] AH01068: Got bogus version 114
[Wed Jan 05 15:12:20.170656 2022] [proxy_fcgi:error] [pid 551840:tid 140266633742080] (22)Invalid argument: [client 144.76.162.206:41661] AH01075: Error dispatching request to :
[Wed Jan 05 15:12:21.772100 2022] [proxy_fcgi:error] [pid 558557:tid 140266835166976] [client 

[stephanieK-5]

Also, I think this is related to the same issue but not sure, I fear to update Elementor at the moment, because I had issues with "502" and "404 Content not found" after update. I also fear to delete unused custom field elements, as I would run into the problem described above.

These are custom toolset fields I would like to delete, but I am afraid to face 502 error afterward. They need to be deleted clean somehow / disconnect from the template of the view. Don't know if the update issue is connected to that!

<b>Just to clarify:</b>
The problems started with the current Toolset configuration.

#1 is server crashes while saving the view (the drag & drop builder)
"RESOURCE LIMIT IS REACHED"

(is updating elementor & learndash safe or do we run into 502 errors / content not found problems?)

#2 deleting unused custom fields safely, without running into 502/404 content not found issues

I hope that clarifies the issues! Thank you so much!!

[Shane]

Hi Stephen,

Thank you for getting in touch.

I managed to take a copy of the site and deployed it locally. When I checked you console for the page it appears that there were a few javascript errors in the console .

Currently the issue is pointing to the LearnDash LMS - Course Grid plugin and as soon as this plugin was disabled I was able to save the page without any issues at all.

Secondly regarding the speed of your website. It would appear to be a case of the number of plugins installed on the site. when i disabled all the non-toolset plugins and leaving only WPML and Toolset enabled the page loads fine but as soon as elementor is enabled then we can see a slowdown.

So I would recommend that you update elementor as well as to see which plugins you have that aren't needed anymore and disable them.

Thanks,
Shane

[stephanieK-5]

Hi Shane

thank you so much for your awesome and kind investigation.

What do you think makes the error with the grid view plug-in? It worked well a long time. I really need this standard plug-in, it would be awesome if you could investigate the reason of this behavior ✌️✌️ It started to make issues with toolset activated.

Regarding elementor: are you able to update it in your copy? When I updated it, the whole page had loading issues with elementor / 502.
It would be nice if you could check the update and let me know if it’s safe to install!

Happy day, thanks for your support 😀✌️

[Shane]

Hi Stephanie,

I've updated the elementor plugin and i'm not experiencing any error 502 on my end. Is it on a specific page?

Secondly the error that is being generated by the learndash grid plugin is.

Uncaught ReferenceError: learndash_course_grid_init_grid_responsive_design is not defined
    at editor.js:28

I would recommend that you open a ticket with the learndash support team for them to have a look at this one for you.

Thanks,
Shane

[stephanieK-5]

Thank you so much for your further investigation.
Are you able to create "new page" - "Open in Elementor" ?

Last time I had a "no content found", 404 / 502 - what might was related to the missing toolset fields (this will be another topic soon)

Thanks! So from what I see is that it's safe to update to Learndash and Elementor? Any chance to have a look into your copy?

Have a nice evening! Your work is great!

[Shane]

Hi Stephanie,

Are you able to create "new page" - "Open in Elementor" ?

Yes in my testing on the latest version i'm still able to create a new page and edit it with elementor. I'm not getting any errors.

Thanks! So from what I see is that it's safe to update to Learndash and Elementor? Any chance to have a look into your copy?

In my testing yes it would be safe to update the plugins however my server environment is different so the results may vary. My recommendation is to backup your existing site before performing the update. This way if anything goes wrong you can simply restore the site.

Thanks,
Shane

[stephanieK-5]

My issue is resolved now. Thank you!