I am trying to Update from Views 2.9.4 to 3.0.1
On two different websites this has caused the sites to crash with a white screen / site not found error.
and with the following error being identified by my webhost:
PHP Fatal error: Call to undefined function WP_Filesystem() in /web/cherylpugh/wp-content/plugins/types/vendor/otgs/installer/includes/class-otgs-installer-source-factory.php on line 6, referer: hidden link
Renaming the plugin older via FTP brings the site back.
Is there a minimum WP and PHP Version the plugin needs?
Current versions are WP 5.1.4 and PHP 5.6.1.
Many thanks for your help.
Hi, the minimum requirements for Toolset are here: https://toolset.com/toolset-requirements/
PHP 5.6 is the minimum version, and WP 5.1.4 is also within the supported range...so something else must be going on. Can you try these other troubleshooting steps?
- Temporarily deactivate all plugins and activate a default theme like Twenty Nineteen
- Temporarily deactivate any custom code snippets you have in Toolset > Settings > Custom Code
- If your site uses Types, please be sure Types is up-to-date.
- Please go to Dashboard > Updates and click "Check Again". This will trigger an update of the Toolset installer configuration file.
- Now try reactivating Views. If the problem is resolved, reactivate your theme and other plugins one by one until the problem returns.
- If the problem is not resolved, please rename the wp-views plugin folder again. Then go to wp-admin > Plugins and completely delete the Views plugin. Try reinstalling Views using the Toolset installer in wp-admin > Plugins > Add New > Commercial tab.
- If the problem is still not resolved, please check your wp-config.php file and tell me if you find any configuration set for FS_METHOD
Hello, I just had some discussion with the team and it turns out our developers are aware of an issue in the installer that is producing Fatal Errors like this during some automatic updates. Can you tell me more about how you experienced the error? Were you updating using the Installer in wp-admin > Plugins > Add New > Commercial tab? Or were you manually updating the Views plugin?
Quick update - Types 3.3.9 contains a permanent fix for this issue. The new version is now available for automatic update or download from https://toolset.com/account/downloads. Please update to the latest versions of all Toolset software to get the fix for this issue.
Correction, Types 3.3.10 contains the fix for this issue and is now available for download at https://toolset.com/account/downloads. Sorry for the misinformation I provided earlier, there was an internal miscommunication about the delivery schedule for this fix.
