[Resolved] Shortcodes Saved to Database are not showing up

[Author]

Posts

[jeffK-4]

I am trying to: Display icons instead of the values displayed on the back end

Link to a page where the issue can be seen: hidden link

I expected to see: I have it so that if you make a custom post in the back end for 'hotel amenities' you can select from a list of words (ex. wifi, breakfast, fitness room, etc.), then for the Post Field Group the value to display is a shortcode that displays a font awesome icon using the 'Better Font Awesome' WordPress plugin. For example if the user clicks 'Wi-fi' on the back end, the value [icon name="wifi"] shows in the loop.

Instead, I got: I get a series of characters that is the shortcode up until the first quote of [icon name=\]: [icon name=\ [icon name=\ [icon name=\ [icon name=\

I have had this working before and it's a head scratched why it isn't now working.

[Shane]

Hi Jeff,

Thank you for contacting our support forum.

Would you mind providing me with access to the site to see how this shortcode was added?

Thanks,
Shane

[Shane]

Hi Jeff,

I see the issue now.

Unfortunately no this won't work I see u provided the shortcodes within the select field values. Shortcodes won't be process as they need to be within a WYSIWYG editor.

Thanks,
Shane

[jeffK-4]

I was using them before with no problem.

What happened was everything was set up correctly but then for some reason all the Toolset shortcodes began failing so I restored a backup of the site, which then broke the display of the icon shortcodes. So it's strange to me that it was working before, but perhaps somehow broke the site?

That said, can you think of a way to make it work?

Thanks

[Shane]

Hi Jeff,

Could you let me know if you performed an update to our plugins before this started failing? Also could you let me know the previous versions that you were using if that was the case.

Thanks,
Shane

[jeffK-4]

I apologize but that is not information that I have. I am under the impression it was the latest versions.

That said, given the versions I am running now you do not see a viable solution to what I am asking?

Thanks!

[jeffK-4]

Bump

[Shane]

Hi Jeff,

What I can do is to create a copy of your site locally and test t with a previous version of Types to see whats wrong.

Would you mind if I took a copy of your site?

Thanks,
Shane

[jeffK-4]

Go ahead - what do you need to do that?

[Shane]

Hi Jeff,

I've created the copy and currently testing now.

Thanks,
Shane

[Shane]

Hi Jeff,

Could you let me know which version of Types this worked with last?

Thanks,
Shane