Shop layout distorted when not logged in

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 reply, has 1 voice.

Last updated by Minesh 20 hours, 56 minutes ago.

Assisted by: Minesh.

Author

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September 7, 2025 at 10:32 pm #2823871

sianE

I am trying to: Make my shop look the way it is when I view it as a logged in user

Link to a page where the issue can be seen: hidden link

I expected to see: I can provide screenshots

Instead, I got: Screenshots provided

September 8, 2025 at 11:58 am #2823955

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

That is really strange.

Have you tried basic debug steps:
- Are you using latest Toolset plugins?

Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference? if no:

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.