[Resolved] setting up toolset

[Author]

Posts

[operationsW]

Tell us what you are trying to do?
We are moving the site from our previous provider and the toolset doesn't seem to connect to the server even after creating a new key for the new host.
Is there any documentation that you are following?
The documentation is not solving my problem
Is there a similar example that we can see?
I'm not sure
What is the link to your site?
hidden link at the moment.

[Mateus Getulio]

Hey there,

Welcome to the Toolset support forum!

Let's try a possible solution for this issue. Just follow these steps:

- Please go to https://toolset.com/account/sites/
- Find the key of your affected site and erase it
- Create a new key and copy it
- From the WordPress dashboard navigate to Plugins -> Add New -> Commercial, Click on "unregister the site" on the right top next to Check for updates
- In this same plugins panel, click under the “Register” button below Toolset plugin
- Add your new Site Key copied above

It should be solved after this. Please make sure to clear all existing caches on the website and check again.

Looking forward to your reply. Thanks!

Best regards,
Mateus.

[operationsW]

hello,

IT looks like the issue is solve in that aspect however, it looks like the view doesn't work anymore.
Please see the picture attached.

New threads created by Mateus Getulio and linked to this one are listed below:

https://toolset.com/forums/topic/split-setting-up-toolset/

[Mateus Getulio]

Hey there,

Glad that we were able to resolve the previous issue.

Regarding the new issue with the View, due to our support policy of having one issue per ticket, I had to open another topic for this problem. This is necessary in order to avoid mixing a lot of questions in the same ticket.

We'll continue debugging it in this ticket: https://toolset.com/forums/topic/split-setting-up-toolset/

Thanks for your understanding.

Regards,
Mateus.