I am trying to: Get Toolset Types Content Templates to work with Search WP and Facet WP
Link to a page where the issue can be seen: hidden link
I expected to see: The website
Instead, I got: An error that the site is down. When I disable Toolset Types, the site goes back up. WP Engine support said too many processes generated by the Facet WP and the content types template bring the site down:
Here is a PHP Fatal Error:
[Mon Jan 29 02:15:37.479558 2018] [:error] [pid 998] [client 97.86.240.144:16718] PHP Fatal error: Uncaught Error: Call to undefined function types_render_field() in
"This could likely be affecting the site. I will look into the server side as well."
"I am seeing that there are some long processes that are getting killed on our end as well, which is why the site would be showing a 502 error. I am seeing most occurring on the homepage"
"It is a GET request for the / (homepage) which is hanging up for some reason. That is all I know unfortunately. It could possibly be a plugin causing the issue"
Would you mind if i took a clone of this website for testing purposes? I would like to see if I can replicate this issue that you are having on safe environment so it does not affect your live site.
Unfortunately, the Duplicator plugin is not allowed by WP Engine hosting. I installed it and it failed to create a package, then they sent me an email saying it was a disallowed plugin.
I have Backup Buddy if that could be used to generate a Complete backup, and you could download the file via SFTP?
It looks like the issue was related to Facet WP, and not the Toolset plugin. The reason the site worked after disabling Toolset is because the content templates with Facet WP code were also disabled.
I appreciate your willingness to help, and I'm sorry for the inconvenience of reviewing our issue. It looks like we'll be focusing on Facet WP to resolve the issue.
