Hello there,
Thank you for your patience while we investigated this issue further.
I replicated the same scenario on a fresh WordPress installation with Toolset, and the issue did not occur there—search and sort worked as expected without interfering with each other. This leads us to believe there may be a conflict on your site, possibly with another plugin, theme, or custom code.
I attempted to migrate your site to a staging environment using the Cloudways Migrator, but the process failed.
I also tried creating a package of the site using tools like Duplicator and All-in-One WP Migration, but the site size (38GB+) prevented success, even when excluding the largest folders.
To proceed, we'd need one of the following:
- Access to a Staging Environment: If you have a staging site, please share access with us. This would allow us to test and disable plugins/themes without impacting your live visitors.
- A Copy of Your Site: If you can create a package of your site and share it with us, we can set it up on our server for testing.
I’m enabling the appropriate fields in this ticket for you to securely share either staging access credentials or a copy of your site. Alternatively, you can use any file-sharing service of your choice (e.g., Google Drive, Dropbox) and share the link here. This reply is private, so only you and I will have access to it.
Even if we escalate the issue to our second-tier support, having a staging site or a copy of your site is required to allow us to conduct the necessary tests without affecting your live site. Providing this access now would expedite the process if escalation becomes necessary.
Thank you, and I look forward to your response.
Best regards,
Mateus
