Skip Navigation

[Resolved] Search functionality not showing all potential results

This support ticket is created 2 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Christopher Amirian 2 years, 7 months ago.

Assisted by: Christopher Amirian.

Author
Posts
#2517261

Our site uses a custom search in which users can search for dentists in our database by specifying a location and/or last name. You can find the custom search on the live site here:

hidden link

The current issue is that only some dentists in our database are appearing in a search. For example, if we set the location to Florida, USA with a distance of 200 miles only three dentists appear in the results. In our database there exists far more than three dentists that should appear for that search. This functionality was working about a week ago and we are not sure what is causing the issue. Any insight on how to fix this problem would be much appreciated.

Thank you,
Grady

#2518213

Christopher Amirian
Supporter

Languages: English (English )

Hi there,

Please check what I see on the attached screenshot. It is more than three ones.

Having said that, we have an errata giving the details of the issue that is related to the Google API:

https://toolset.com/errata/search-by-distance-may-produce-wrong-results/

Thanks.