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[Resolved] Search filter doesnt work.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 2 voices.

Last updated by Minesh 1 year, 2 months ago.

Assisted by: Minesh.

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#2777617

Hello.

So we implemented search filters for our pages in the links below :
hidden link
hidden link
For the candidate-profile page the only filter working is Gender ( the last one ), all the others just don't generate any results even though there are instances in the database.

None of them work correctly. The implementation is the same as for this page:
hidden link
but in this one the filter works correctly and the search returns results correctly.

What exactly might be the issue?

#2777659

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

On the following page: hidden link

I can see no options with the Gender and "Years of experience" search filter. Do you mean other search filters should also offer no options?

Can you please share few search criteria and also share your expected result and let me review whats going wrong with your setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2778129
ex2.png
ex.png
ex1.png

Below are also the results. For this particular search filter 'Μηχανολόγοι μηχανικοί' it should return the first result: 'ΑΛΕΞΑΝΔΡΟΣ ΚΑΠΑΚΙΑΡΗΣ' but doesnt. The first column is a taxonomy called 'Ειδικότητες Υποψηφίων' you can find it under 'Πρόσθετες επιθυμητές θέσεις' in the dashboard. Check out the image for reference

#2778294

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

This is really strange and I checked and see that its not working on your site.

But then I've created the following sandbox site and you can auto-login to it using the following link:
- hidden link

As you can see with above sandbox site, I try to export your post types and taxonomies with the content:
Post type: hidden link
taxonomy: hidden link

And then I created the following View:
- hidden link

And on frontend when I try to filter the post I can see it working:
- hidden link

I'm not sure why its not working on your site.

In order to minimize the cause of the issue and to ensure there is no conflict with the plugin(s)/theme you use:

Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference? if no:

I will require duplicator copy of your site:
- https://toolset.com/faq/provide-supporters-copy-site/

I have set the next reply to private which means only you and I have access to it.

#2779623

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Thank you for sharing duplicator package.

I setup your site on my local test install and I found that it seems to be issue with the following plugin: "AutoConvert Greeklish Permalinks"

With this page: hidden link

When I disable the above plugin and try to filter the view with option:

wpv-candidate-specialty=πολιτικοί-μηχανικοί

It shows two results.

#2779706

Yeah that seems to be the issue. Thanks a lot I'll look into it!
Thanks for the assistance!