says download failed. forbidden

This support ticket is created 4 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Types plugin

This topic contains 6 replies, has 3 voices.

Last updated by smileBeda 4 years, 1 month ago.

Assisted by: Shane.

Author

Posts

October 22, 2020 at 1:07 am #1819609

LisaA1200

Screen Shot 2020-10-21 at 9.02.28 PM.png

Trying to stage my site before I update my theme.
When updating toolset, it says download failed and forbidden.

October 22, 2020 at 3:20 pm #1821291

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Lisa,

Thank you for getting in touch.

I tried to log into the site to check on the issue for you but the credentials don't seem to work.

Can you check on them and let me know so that I can have a look ?

Thanks,
Shane

October 22, 2020 at 3:24 pm #1821297

LisaA1200

For some reason, the passwords aren't working. Now I'm able to update the plugins. Not sure why. If I don't use the toolset blocks, do I still need to have it installed and activated? I use my themes CMS for designing.
Also for future use, what toolset email can I use to provide access to my sites.

October 22, 2020 at 3:39 pm #1821319

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Lisa,

Great it seems to be an issue that was resolved on our end.

Secondly there isn't an email that you can tie the admin accounts created for our support to. Each supporter has an individual email address that can be used. You can discuss this with each supporter that you interact with for their respective emails.

Thanks,
Shane

October 22, 2020 at 3:41 pm #1821321

LisaA1200

Concerning the blocks plugin is that always needed, if I don't use it?

October 22, 2020 at 6:09 pm #1821437

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Lisa,

If you're not using any content templates or views then yes you can disable the blocks plugin as it should have any effect on your site.

Thanks,
Shane

December 10, 2020 at 9:00 am #1871433

smileBeda

same here, PHP 7.4 update provoked this issue; You might want to look into this issue more in depth because I see the Toolset forum os quite cramped with this message "Update failed: Download failed. Forbidden"