[Resolved] Save/Update button greyed out when editing page

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[davidW-32]

I am trying to: save/update the page when editing it

Link to a page where the issue can be seen: hidden link
page title: Die besten ERP System Anbieter im Vergleich

I expected to see: the save/update button to be activated once a change has been made when editing the page

Instead, I got: Save/Update button greyed out when editing page

I have tested this in a staging environment (using WP Staging plugin): hidden link
Theme: Astra Client Theme, Plugins activated: WP Staging, Temporary Login, Toolset Bocks/Types, The Plus Addons for Block Editor / Pro
Once Toolset AND The Plus Addons are both activated, the problem occurs. Having only Toolset OR The Plus Addons activated, the problem is not occurring.
Thank you very much for looking into this matter since we need both plugins to work alongside each other on our website.

[Minesh]

Hello. Thank you for contacting the Toolset support.

In order to isolate the issue and eliminate any possible plugin/theme conflict:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference?

What if you enable the WP_DEBUG and also try to log the errors and check the error log file if you see any error:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
define('WP_DISABLE_FATAL_ERROR_HANDLER',true);

That will create a debug.log file in your /wp-content/ directory which you can examine in any text editor and send it to me for review. Do you see any error with the debug log file?

[davidW-32]

isolate the issue: I explained the situation already in my initial request:
I have tested this in a staging environment (using WP Staging plugin): hidden link

Scenario A: the problem does NOT occur
Theme: Astra Client Theme, Plugins activated: WP Staging, Temporary Login, Toolset Blocks/Types

Scenario B: the problem does NOT occur
Theme: Astra Client Theme, Plugins activated: WP Staging, Temporary Login, The Plus Addons for Block Editor / Pro

Scenario A: the problem occurs
Theme: Astra Client Theme, Plugins activated: WP Staging, Temporary Login, Toolset Bocks/Types, The Plus Addons for Block Editor / Pro

Once Toolset AND The Plus Addons are both activated, the problem occurs. Having only Toolset OR The Plus Addons activated, the problem is not occurring.
Thank you very much for looking into this matter since we need both plugins to work alongside each other on our website.

WP_DEBUG is enabled, but I don't know how to send you the log file. This is an extract:
[23-Sep-2024 06:53:13 UTC] PHP Deprecated: Creation of dynamic property Toolset_Field_Definition_Post::$wsf_group_name is deprecated in /www/htdocs/w01c0fe8/erpscout.de/wp-content/plugins/ws-form-pro/includes/third-party/toolset/class-ws-form-toolset.php on line 56
[23-Sep-2024 06:53:13 UTC] PHP Deprecated: mb_convert_encoding(): Handling HTML entities via mbstring is deprecated; use htmlspecialchars, htmlentities, or mb_encode_numericentity/mb_decode_numericentity instead in /www/htdocs/w01c0fe8/erpscout.de/wp-content/plugins/toolset-blocks/embedded/inc/wpv.class.php on line 2372
[23-Sep-2024 06:53:13 UTC] PHP Deprecated: Function utf8_encode() is deprecated in /www/htdocs/w01c0fe8/erpscout.de/wp-content/plugins/toolset-blocks/embedded/inc/wpv.class.php on line 2382
[23-Sep-2024 06:53:13 UTC] PHP Deprecated: preg_match(): Passing null to parameter #2 ($subject) of type string is deprecated in /www/htdocs/w01c0fe8/erpscout.de/wp-includes/formatting.php on line 1596
[23-Sep-2024 06:53:13 UTC] PHP Deprecated: strip_tags(): Passing null to parameter #1 ($string) of type string is deprecated in /www/htdocs/w01c0fe8/erpscout.de/wp-includes/formatting.php on line 2262
[23-Sep-2024 06:53:13 UTC] PHP Deprecated: strtr(): Passing null to parameter #1 ($string) of type string is deprecated in /www/htdocs/w01c0fe8/erpscout.de/wp-content/plugins/sitepress-multilingual-cms/classes/utilities/class-wpml-locale.php on line 82
[23-Sep-2024 06:53:13 UTC] PHP Deprecated: ctype_digit(): Argument of type null will be interpreted as string in the future in /www/htdocs/w01c0fe8/erpscout.de/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/inc/autoloaded/field/group/factory.php on line 134
[23-Sep-2024 07:12:07 UTC] PHP Deprecated: Creation of dynamic property Toolset_Theme_Integration_Settings_Front_End_Controller_astra::$is_blocks_active is deprecated in /www/htdocs/w01c0fe8/erpscout.de/wp-content/plugins/toolset-blocks/vendor/toolset/toolset-theme-settings/compatibility-modules/controllers/toolset-theme-integration-settings-abstract-controller.php on line 56

[Minesh]

The debug log you shared only contains the deprecated notices.

Here is a sandbox site and you can auto-login to it using the following link:
- hidden link

Can you please try to add the plugin "The Plus Addons for Block" pro version and check if you able to see the same issue with the above sandbox site, if yes, please share details on what page/post I should be able to see the issue.

[davidW-32]

We specifically created the staging environment for your support (using WP Staging plugin) in order to analyze and solve the problem: hidden link
Could you not work with this instead of creating a lot of extra work for us to set up the sandbox and recreate the error?

[davidW-32]

you can change everything you want on the staging environment with your temporary admin login. we can easily re-create the staging site.

[Minesh]

Can you please share temporary access details as with the first reply the access details you shared is somehow not accessible.

Please share problem URL where I can see the issue.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[davidW-32]

I duplicated the page and the created copy works fine.