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[Resolved] save button grayed out – similar issue others have reported

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This topic contains 2 replies, has 2 voices.

Last updated by amyR-2 3 months, 2 weeks ago.

Assisted by: Minesh.

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#2757221

I am trying to:
Save a page that uses Toolset Blocks.
I make an edit somewhere, and the SAVE button grays out and never re-enables.

Link to a page where the issue can be seen:
This is intermittent, and it happens on the backend.
But here is a link to a page where it has happened a lot:
hidden link

I expected to see:
The SAVE button enabled.

Instead, I got:
The SAVE button grayed out.

Workarounds that sometimes work but sometimes don't:
- If I delete the server cache plus my browser cache and cookies for the server, sometimes I can get this to work again.
- More reliably, if I use the Code Editor, copy the code, and create a new page, I can get the SAVE to work again on that new page.
- Sometimes deleting an old view and rebuilding it will help - but this is a terrible workaround.

Times when it's happened:
- when I try to add CSS Classes to a container
- when I've had more than one tab open (each tab accessing the backend of different webpages)
- when the configuraton of nested elements seems complicated
- on pages where there are views (but also on pages without!)
- on pages that use patterns
- when I'm adding a pattern to a page (actually, the server totally hangs up with this - it may be unrelated - and my workaround for this is to open and save the pattern first, then go to the page that I want to add it to)

The SAVE button error has been reported before:
https://toolset.com/forums/topic/save-button-wordpress-not-working/#post-2075929
But the solution is not explained in that post.

Thank you for your help!
Amy

#2757976

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

This seems to be a known issue to us and here is the errata with more details:
- https://toolset.com/errata/update-button-greyed-out-and-cannot-save-page-or-template/

The official fix for the issue is set to publish with upcoming hotfix release of Toolset plugins. In the meantime, you can please try to use the workaround shared with the above errata page.

#2758337

Thank you for pointing me in the right direction!