[Resolved] Revalidate Subscription

[Author]

Posts

[larsS]

My subscription failed to renew as my CC had changed. Once updated, I was charged the annual renewal fee promptly.
I am now unable to "Revalidate Subscription" on any of my sites. Please let me know how this can be amended.
Aloha,

Lars

[Shane]

Hi Lars,

Thank you for getting in touch.

Given that you've changed your billing information, what you can do is to regenerate a new key for the site.

Deregister this site and regenerate it with a new key and add the new key to the site.

Thanks,
Shane

[larsS]

Shane,
Nothing I do seem to enable me to validate either the sites I have on my account, or another account I just purchased for my team. On the latter account, I deleted all the modules, reinstalled, and still get the "your account has expired" note. Whether I take this big hammer approach, or click on the unregister button, I am unable to get to a place where I can enter a valid key.
Aloha,
Lars

[Shane]

Hi Lars,

Could you try registering the site with this exact url casdev.unc.edu

Also if you tried this could you let me know the result? Also could you send me the registration key for the site at that URL so that I can try on my end ?

Thanks,
Shane

[Shane]

Hi Lars,

Thanks for the Credentials.

If you have a look now I was able to re-add your key to the site and it is now registered.

The site that was registered is
hidden link

Please let me know if this helps.

Thanks,
Shane

[larsS]

Can you please tell me the steps, Shane, so that I can replicate on casdev2? 😉

Never mind, Shane. I was able to make it work. Thank you for your help, man! 😉

[Shane]

Hi Lars,

No problem, happy to see you were able to get it to work as well.

However just to clarify all I did was to follow the steps in the link below and it worked.
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

If there are no further queries then you can go ahead and mark this as resolved.

Thanks,
Shane

[larsS]

My issue is resolved now. Thank you!