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[Resolved] Resolving Videos in Elementor

This support ticket is created 4 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 5 replies, has 2 voices.

Last updated by dwayneO 4 years, 9 months ago.

Assisted by: Shane.

Author
Posts
#1778107

Hello,
I'm working on building a template to pull in my CPT content I built using Toolset. Everything worked fine UNTIL I got the the "Video / Media" tab (below the picture).

Here's the URL - hidden link

It will bring over the links that I entered in, but it doesn't resolve as a video it just shows the URL's. How can that be fixed?

Thanks

#1779053

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dwayne,

I tried to look at the link you've sent me but i'm getting a "Page Not Found" error.

Can you perhaps provide me with a screenshot highlighting the issue so that I can better understand ?

Thanks,
Shane

#1779083

Hi Shane,
Here's an screenshot that I'm getting. I need the video URL to resolve the videos. Also, let me know if you need access to the backend of the site.

Thanks for the quick support

#1779189

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dwayne,

Actually not seeing any screenshots.

What you can do is to provide the access and let me know where I can see the issue. These instructions need to be exact so that it can help to speed up the debug process.

I've enabled the private fields for you.

#1779255

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dwayne,

I found the issue. Elementor doesn't automatically embed the URL's for the videos so you will need to use the Types shortcode.
[types field='embed-video-url'][/types]

I've already added this to your template and saved it as a draft.

Please let me know if this helps.
Thanks,
Shane

#1783507

My issue is resolved now. Thank you!