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[Resolved] Reset Password Redirect is not working correctly

This thread is resolved. Here is a description of the problem and solution.

Problem:
The issue here is that the user's redirect password link isn't working correctly.

Solution:

For this user they were working on their localhost and was causing and empty response in their browser. Which would be understandable since localhost sites are not normally public so the reset url they get wouldn't work.

The issue was resolved when the user placed the site on a live server.

This support ticket is created 5 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 8 replies, has 2 voices.

Last updated by Dee_DeeA2948 5 years, 10 months ago.

Assisted by: Shane.

Author
Posts
#1180827

I am trying to: Setup the 'reset password' functionality

Link to a page where the issue can be seen: N/A - Site under development

I expected to see: When I enter my email address into the 'Lost Password' Page, it forwards an email with the login reset link. I clicked on the link, expecting to go to the 'Reset Password' page.

Instead, I got: a broken page with an error message:
This page isn’t working hidden link didn’t send any data.
ERR_EMPTY_RESPONSE

#1180840

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Thank you for contacting our support forum.

Could send me a screenshot of the reset password shortcode that you are using ?

Thanks,
Shane

#1180848

Lost Password Page:
Please enter your username or email address. You will receive a link to create a new password via email.
[wpv-forgot-password-form reset_password_url="hidden link"]

Reset Password Page:
[wpv-reset-password-form redirect_url= ’hidden link; [wpv-forgot-password-form] [wpv-reset-password-form]

#1180858

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Let me know what happens if you try resetting the password with the default wordpress reset page.

Add your reset shortcode like this and let me know if the password reset works.
[wpv-forgot-password-form]

I would like to see if it is an issue with the url redirect.

Thanks,
Shane

#1180862

Thank you, Shane.

Just to confirm, I added your shortcode the the reset password page.
So now it looks like this:
[wpv-reset-password-form redirect_url= ’hidden link; [wpv-forgot-password-form] [wpv-reset-password-form]

When I clicked on the reset password link in the email, it still opens the same broken page & error message.

Thank you,

Dee

#1180891

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Would you mind allowing me to have access to the site so that i can check on this for you ?

The private fields will be enabled for your next response.

Thanks,
Shane

#1181303

Hi. Thank you. I appreciate that you want to continue looking into this. However, I'm feeling that this the reset forward isn't working because the site is under development. I think once it goes "live" the forwarding process should work. I will retest this when the site is live. If I'm still having an issue, I can open a new ticket.

Thank you for your help.

#1181648

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,
Thank you for the update.

Once you are able to test this live please let me know.

Thanks,
Shane

#1182345

My issue is resolved now. Thank you!