[Resolved] reset password error=invalidkey

[Author]

Posts

[christinaB-2]

I am trying to:

Implement the lost password - reset password functionality.

Link to a page where the issue can be seen:
hidden link

I expected to see:
The reset password functionality as documented here: https://toolset.com/documentation/user-guides/building-the-my-account-page/

Instead, I got:
I navigate through the lost-password page fine. I get a link to reset my password in my email fine. I click the link, enter my username, and then I am redirected here: hidden link

I saw that another user had this problem, but his ticket was not resolved:
https://toolset.com/forums/topic/the-reset-password-is-giving-wp-login-phpactionlostpassworderrorinvalidkey/

[Shane]

Hi Christina,

Thank you for contacting our support forum.

Could you send me a few screenshots of the Reset password shortcode on the edit page as well as the shortcode for the reset form.

I would like to see if everything has been setup correctly.

Thanks,
Shane

[christinaB-2]

You seem to be asking to see 2 shortcodes. Here is one. I'm not sure what other shortcode you want to see.

[Shane]

Hi Christina,

Based on our documentation here https://toolset.com/documentation/user-guides/building-the-my-account-page/#creating-the-lost-password-page

There should be a shortcode

[wpv-forgot-password-form reset_password_url='<em><u>hidden link</u></em>;

Then on the reset password page you should have.

[wpv-reset-password-form redirect_url='<em><u>hidden link</u></em>;

Please let me know if you have both of these shortcodes setup correctly based on our documentation.

Thanks,
Shane

[christinaB-2]

Yes, on the lost password page I have:

[wpv-forgot-password-form reset_password_url='hidden link;
(screenshot attached to this reply)

And, on the reset password page I have

[wpv-reset-password-form redirect_url='hidden link;
(screenshot attached to my last reply)

[Shane]

Hi Christina,

Would you mind allowing me to have admin access to the site so that I can test this to see what exactly is happening ?

Thanks,
Shane