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[Resolved] Repeatable field groups crashing site

This support ticket is created 4 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 5 replies, has 2 voices.

Last updated by Shane 4 years, 8 months ago.

Assisted by: Shane.

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#1596643

Tell us what you are trying to do?
Recently, I have been using more repeatable field groups to create my post. I also use content templates and Views to show those repeatable field groups in my content templates.

However, just today itself my website crashed twice. I'm not sure if it is because of repeatable field groups.

I contacted my web host and they say it is because of "table level lock" which I have no idea what that means as a non-technical person.

Any ideas and is it possible for repeatable field groups to crash the website and cause this "table level lock" issue?

#1597701

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Stanley,

Thank you for getting in touch.

Currently I know that we have an issue with our RFG when its being Nested and can lead to performance issues.

You host says that your site is getting a table level lock, however this is a bit vague.

One the page that crashes could you describe exactly what happens ? Does your content display or are you presented with just a blank screen.

If you are getting a blank screen could you enable the wordpress debugging by following the instructions in the link below.
hidden link

Once you've enabled the debugging please try to replicate the issue again and then provide me with the error that displays if any.

Thanks,
Shane

#1598979

Hey Shane,

Regarding the crash, it isn't one page. It is the whole website that went down.

Here are more details on what my web host said:

MySQL is backed up it appears, with a bunch of table locks - this is causing traffic to hang, and you're over your MaxRequestWorker limit of 30:
----
root@host [~]# grep Max[RC] /etc/apache2/conf/httpd.conf
MaxRequestWorkers 30
MaxConnectionsPerChild 10000
root@host [~]# ps auxf | grep -c httpd
33
----

This appears to be an issue with one of your plugins - though I'm not sure which. It may be a good idea to start disabling your plugins to see if this resolves your issue to nail down which one it is.

Stan

#1599507

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Stanley,

Would it be possible to gain admin access to the website so that I can create a copy of the site to test here locally ?

The private fields will be enabled for your next response.

Thanks,
Shane

#1602829

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Stanley,

Thank you for the credentials, however this seems to be just the FTP access.

I would also need the WordPress backend login in order to get a copy of the site with its database and everything.

Could you provide the admin access for wordpress as well.

Thanks,
Shane

#1604377

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Stanley,

Thank you for the updated credentials.

I've been going though your site and checking your Career and Courses CPT but they are both working fine. They both have the Repeatable field groups and the site isn't crashing.

If there is a specific page that the issue occurs on then you can let me know.

However for now the site seems to be running fine.

Thanks,
Shane