Relationships dont work correctly

This support ticket is created 3 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Types plugin

This topic contains 9 replies, has 2 voices.

Last updated by Shane 3 years, 6 months ago.

Assisted by: Shane.

Author

Posts

May 11, 2021 at 12:37 pm #2051741

avansisI-2

Hello,

I have a relationships rule created between twto custom types on one-to-many mode.
I set up 1 custom type - 1000 second custom type but Toolset created 1223

Do you know why it doesnt work?

Thank you

May 11, 2021 at 2:43 pm #2051943

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Avansis,

I'm not sure I understand the query fully.

Can you perhaps provide a bit more details so that I can understand the issue better?

Thanks,
Shane

May 12, 2021 at 8:38 am #2052843

avansisI-2

Captura de pantalla 2021-05-12 a las 10.25.35.png

Hi Shane,

I have established a relationship (I attach the image) between two custom types: campaign bonos and bonos.

It is set so that the limit is 1000 bonos, but for some reason 1223 have been created exceeding the limit.

Do you know why it is failing?

What information would you need to know?

Thank you so much

May 12, 2021 at 2:18 pm #2053141

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Avansis,

Not sure why it is failing at this point.

In order to give a definitive answer as to why I would need to check the site and the relationship further for you.

I've enabled the private fields so that I can have a look to see what is happening here.

Thanks,
Shane

May 17, 2021 at 7:34 am #2057375

avansisI-2

Hello Shane,

Sorry but i cant give you our credentials because we dont have a preproduction version.

As soon as we have it a preproduction version, i will gave you credentials.

Sorry
Thank you so much

May 17, 2021 at 3:14 pm #2058555

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Avansis,

Here are the private fields so as soon as you setup the test site you can send me the credentials and i'll have a look.

Thanks,
Shane

May 18, 2021 at 2:54 pm #2060019

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Avansis,

Unfortunately i'm unable to access the site through the link that you've provided.

However you can provide me with a copy of the site itself so that I can investigate the issue on my end.

To do this please follow the instructions in the link below.
https://toolset.com/faq/provide-supporters-copy-site/

Thanks,
Shane

May 19, 2021 at 8:20 am #2061049

avansisI-2

Okay Shane,

How i can share you our website copy?

Which cloud do you prefer?

May 19, 2021 at 3:17 pm #2061623

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

You can share it with me using Google Drive.

I've enabled the private fields once more for this.

Thanks,
Shane

May 20, 2021 at 2:36 pm #2062917

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

I've requested access for the shared file.

Please let me know once the access has been granted.

Thanks,
Shane

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