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[Resolved] Relationship forms not showing

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user is unable to add a new relationship form.

Solution:
In this case the user didn't have any post relationship that required the use of a Relationship Form.

To get the relationship form you need to create a many to many relationship

This support ticket is created 6 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 7 replies, has 2 voices.

Last updated by hui-suanC 6 years ago.

Assisted by: Shane.

Author
Posts
#1129035
relationship.jpg

I have already created relationships between different post types and I expected to see the relationship form in the backend but I did not see it. Furthermore when I tried to add a new relationship form, the create new button is disabled.

I tried to replicate the problem on another site in the same network but for some reason everything is working on the other site.
I've already tried to clear the cache in my browser as well as use different browsers. I've also tried to deactivate all plugins which are not required.

#1129276

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Hui,

Thank you for contacting our support forum.

Would you mind providing me with admin access so that I can have a look at this for you ?

The private fields will be enabled for your next response.

Thanks,
Shane

#1130152

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Hui,

Actually the problem here is that its not a many to many relationships. Many to Many relationships are handled differently and they require the use of the relationship form.

However with your setup you will create a regular Form to perform this.

Please let me know if this helps.

Thanks,
Shane

#1130429
Screenshot 2018-10-19 at 11.32.13 AM.png

I've tried to create a one to one, one to many and many to many relationship type, and for my test site, all of them are working, and the boxes for the relationship show up in the backend. However for the mainsite the boxes in the backend is simply not showing up even after I've checked SCreen Options to make sure that everything is showing.

#1130709

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Hui,

From your screenshot I see that the relationship feature is working fine. So you're saying on this site the relationship boxes show up fine ?

However on your Main site they don't ?
Could you temporarily disable all the non-toolset plugin on the main site and check again to see if the boxes show up ?

Thanks,
Shane

#1135965

I tried disabling all non toolset plugins on the main site but the relationship forms didnt show up. Decided to do a manual migration to the new site using Modules

#1136095

I previously closed the support ticket because the relationships function was working on my new wordpress installation. But then the frustrating thing is that it suddenly stopped working and now I am back to square one. I do not know what caused the relationship functionality to suddenly not work. I already tried disabling plugins but that didnt seem to help. What changed was that I was adding in some Custom Post Types and then suddenly this function is disabled.

hidden link

Just to clarify: The existing relationships are still there but I am unable to edit it from the back end and I am unable to create front end forms to edit it from the front end.

#1136561

I will open a new thread because I received a notification saying that the Support Team is not getting notifications on this thread anymore.