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I have 2 Custom post types called Sites and Certificates.
I have created a relationship between them by creating a new post type called related certificates with a parent post type of sites and certificates. I have then gone to each site post on my website and added the related certificates. I have done this before on another site with no issues and it also worked on dev.
I am able to add the related certificates as you would expect and the related certificate posts also exist but when i save the site post the related certificates that i have added are wiped out.
Thank you for contacting our support forum. I see that you mentioned that this works fine on your dev environment.
However as a quick test could you temporarily disable all your non-toolset plugins and try again just to ensure there is no plugin conflicts causing this.
Hi Shane, unfortunately I can't disable all the plugins in our production environment. Would you be able to take a copy of the site and do this on your end?
So I created a custom post type called sites and a custom post type called certificates. I then created a related post type called related certificates the idea being that I would display a list of certificates on the site page (see screenshot cert.png for how it looks in my dev site)
When you look in the site edit page in my dev site the related certifications are there as you would expect them to be (see screenshot related-certs-correct.png)
The next step is I went ahead and created the same set up in my live website. I then went through each site in order and added the related certificaties and saved. I did about 500 related certificates before i noticed that when i went back into the site edit page the certificates that i had added had been wiped out. So instead of seeing related-certs-correct.png I was seeing none.png.
When i looked in the related certs dashboard area (see dashboard.png) I can see the related certs exist but for some reason are not being associated with the sites (or I can associate them but can't save)
(note - i'm not expecting to see the certs on the front end yet as i haven't created that view)
Remember that you have the WPML plugin installed so you have to account for the language that you are currently in. Lets say all the posts were related in English and then you go to German post then the relationship wouldn't exist since there isn't any german post to relate to.
I had a look in the French language version of a site page and the certificates are there. However i definitely added them to the English version.
To test this I opened the Alajuela, Costa Rica site, making sure i was in English. I then added a new certificate and saved. When i looked in the English version of the Site page the certificate that i had just added had vanished. When I switched it into French the new certificate that I had added to the English version was in the French version of the page. So something is definitely wrong
Note the site pages are not translated and are set to be duplicates of the English version
Your Related Certificates CPT is not set to translate. So this is how it becomes complex because you can only relate to the same language post.
So if you have a Cetificate in English and relate it to a Related Certificate in English. If you were to translate the Certificate the translation won't be related to a Related certificate since its in a different language and then you can only relate 1 Related Certificate so you cannot connect that certificate to the same related certificate.
It will all need to be a done and connected manually.
Please let me know if you understand where i'm getting at.
My related certificates are set to do nothing in both my dev and production environment but it works in dev and not production. The sites CPT is actually set to translate in the translation management dashboard, I also went through every single option in the translation management dashboard in both dev and production and they are exactly the same.
Can you tell me what i need to set / or do in production in order for this to work.
