[Resolved] Registration Nag on Plugins Page

[Author]

Posts

[BrendanM4226]

I am trying to: use toolset

Link to a page where the issue can be seen: hidden link

I expected to see: no error messages

Instead, I got: registration nags:
hidden link
yet licensing page shows:
hidden link
and it's listed in my account in toolset:
hidden link

[Shane]

Hi Brendan,

The awesome screenshots links are not showing the information.

Could you upload them to google drive so that I can have a look ?

Thanks,
Shane

[ChuckGregory]

I've uploaded them here. See below.

[BrendanM4226]

any update here? doesn't seem to affect operation of plugins but why is the notice showing on plugins page?

[Shane]

Hi Brendan,

What I want you to do is to de-register the site and then regenerate a new site key for that site and then re-add it to our toolset plugins.

Please try this and let me know if it works.

Thanks,
Shane

[BrendanM4226]

That did not work. Identical symptoms.

[Shane]

Hi Guys,

The team is already aware of the issue and its seems to be an issue on our end.

We will let you know any updates on this.

Thanks,
Shane

[Shane]

Hi Brendan,

Could you check and let me know if this issue is still happening ?

Thanks,
Shane

[BrendanM4226]

Yes it still happens. I added access information on the other ticket we have open, which is being handled by Christian Cox. If you want to see this, you can log in and look.

[Shane]

Hi Brendan,

Thanks for letting me know.

Actually I asked because a customer with the same issue reported that he wasn't seeing the issue anymore so I though our systems team resolved it.

I see on our internal system that they are still looking into it.

Thanks,
Shane

[Shane]

Hi Brendan,

Could you let me know if this issue is still occurring ?

Thanks,
Shane