[Resolved] Registration Issue following Upgrade to Final Released Version

[Author]

Posts

[aaronM-9]

I'm opening this ticket at the request of your customer support. I recently deleted the beta version of Types, Views, Access, Layouts, and Forms, and reinstalled them using the final released version. Afterwards, I was getting an error message on the plugins page saying I need a subscription. However, following the register link shows a page that shows active registration. Customer service recommended de-registering and re-registering, but that did not work. See attached screenshots.

[Mohammed]

Hi Aaron,

can you please try the following:
Go to my sites page: https://toolset.com/account/sites/
Remove your registered site from there
Go to the plugins page
Try to register your plugins again

Please share your findings with us here and will proceed to the next step.

Thanks.

[aaronM-9]

I deleted the site from your webpage, unregistered it on my end, recreated a new site key, re-registered the site using that key, and it is still having the same issue.

- Aaron

[Shane]

Hi Aaron,

Would you mind allowing me to have admin access to the site so that I can check on this for you ?

Thanks
Shane

[Shane]

Hi Aaron,

From what I can see here hidden link

The plugins have been registered successfully.

Thanks,
Shane

[aaronM-9]

Yes, but please go to the plugins.php page and you will see the error messages.

Toolset is working - it's just displaying error messages on the plugins page that shouldn't be there.

- Aaron

[Shane]

Hi Aaron,

I have another customer with the same issue as this.

Would you mind if I took a copy of the website so that I can provide to our team for further debugging ?

Thanks,
Shane

[aaronM-9]

Yeah, no problem. Thanks.

- Aaron

[Shane]

Hi Aaron,

I've escalated this to our 2nd tier supporters for further analysis.

Thanks,
Shane

[Shane]

Hi Aaron,

What I want you to do is to de-register the site and then regenerate a new site key for that site and then re-add it to our toolset plugins.

Please try this and let me know if it works.

Thanks,
Shane

[aaronM-9]

I've already tried that once but will give it a go again. Just going to hold off because I think Beda is in there right now troubleshooting another issue, so I don't want to mess him up by taking temporarily turning off the license. Will get back to you.

- Aaron

[aaronM-9]

Hi Shane,

I just tried re-registering using both the http:// and https:// addresses. Neither seems to do the trick. Still seeing the error message.

- Aaron

[Shane]

Hi Aaron,

I went ahead and generated a key on my end for your site to test this out and was able to resolve the issue atleast on my end. See Screenshot

Could you re-add your site key to the website and let me know if the issue is resolved.

Thanks,
Shane

[aaronM-9]

I added the new site key in and it's still producing the errors.

- Aaron

[Shane]

Escalated for further checking