This thread is resolved. Here is a description of the problem and solution.
Problem:
The issue here is that the user's registration key doesn't remain. After registering the plugins, the user notices that after some time her plugins will become unregistered.
Solution:
It seems like this was a non-issue as logging in and registering the site works with no issue at all.
If you're still experiencing an issue like this please open a support ticket and our team will be more than happy to help.
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This topic contains 6 replies, has 2 voices.
Last updated by 6 years, 10 months ago.
Assisted by: Shane.
I have filled in the site key and registered the URL to the plugin multiple times (successfully) but every time I go back to the admin dashboard it is disconnected again and I have the following error:
"You must have a valid subscription in order to get upgrades or support for this plugin. Purchase a subscription or enter an existing site key."
The error goes away when I fill in the key and then the next time I log in, it's back again. Very annoying.
I want to give you WP access but I can't because it will only allow me to send it if I also send FTP access (all external access to our server via FTP is blocked) so I can't send them both. I have an admin account for you if you let me know where to send it.
