[Closed] Refresh License Status

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[Miroslav LUKIC]

I am trying to verify the status of my license, but it is not working despite the fact that I have already paid for the renewal. Could you please assist me in resolving this issue?

[Minesh]

Hello. Thank you for contacting the Toolset support.

What if you try to your account's sites listing page:
- https://toolset.com/account/sites/

And then try to delete the existing site key.

And then try to follow the following Doc to register the new site key.
- https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

Does that helps?

[Miroslav LUKIC]

I followed the procedure, but after installing 'OTGS Installer', I am unable to activate the extension.

[Minesh]

Ok can you please send me admin access details and let me check what's going wrong with your setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.