Skip Navigation

[Resolved] Recent install of Twenty Seventeen Integration doesnt show an predesigned layout

This support ticket is created 7 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 2 voices.

Last updated by Minesh 7 years, 4 months ago.

Assisted by: Minesh.

Author
Posts
#520007

I am trying to:
use the toolset twenty seventeen integration and do not see any predesigned layouts from the pulldown menu. The toolset is activated (we tried deactivating/activating) and the theme is installed.

I visited this URL:
https://toolset.com/documentation/user-guides/toolset-twenty-seventeen-integration/

I expected to see:
predesigned templates from the pulldown

Instead, I got:
only few options: template for pages, layout for testtypes, dont use layout

#520105

i wasnt able to install usiing the wp gui, and had to ftp the plug in into the plugins directory, i uploaded the directory, then 'activated' the integration plugin, and it says its 'activated'

but i didnt go through a 'installation' or 'setup' wizard. how can i manually run that process?

#520176

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Could you please confirm that you have a fresh install without any layouts created?

Also - Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

#520406

debug info attached. Your first question may be the key, about having layouts, we may have created a test layout or two before activating/installing the theme integration. Could that be the issue?

If so, is there a way to access/install/import the sample template designs now without having to delete the existing layouts we have already created?

#520652

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Yes - as I far as I know that could be the issue. Could you please try with fresh install without creating a single layout?

And - unfortunately, there is no other way to run installer if you have created layouts first.

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.