I am trying to:
I believe the problem is related to inserting the excerpt in a content template created with Beaver Builder
Link to a page where the issue can be seen:
hidden link, where, on the other hand a page that does not have an excerpt, displays without the various distortions hidden link
I expected to see:
hidden link
Instead, I got:
I have checked and double checked that I have auto paragraphs disabled everywhere. I have also disables all but the essential plugins, but the problem still persists.
I have one other option, which is to use the Beaver Themer shortcode to insert the excerpt, but that causes error 503, the subject of another support ticket with you
Hello and thank you for contacting the Toolset support.
It seems like a compatibility issue between Beaver Builder and Toolset when it comes to the excerpt field. I would like to ask you to reproduce this issue on our platform and I'll escalate it to our 2nd Tier. Please try to reproduce the issue in a minimal way.
To log in to this test server, use this one-click-login URL hidden link
I've already narrowed it down to the excerpt, and wasted about 6 hours of my time doing so. I have given you access to my website. Surely you can take it from here? Isn't that what support is about?
I understand your point of view and my apologies for the late reply, but I do not work on Mondays.
I am sure you will understand that we are not responsible for other themes or plugins except ours. I can reach our compatibility team to get a copy of the required themes or plugins but that can take some time.
Furthermore, I might need to search the Beaver Builder documentation to be able to reproduce this issue. All this can take some time before I am able to reproduce the issue.
If you take a couple of minutes from your time and upload the required plugins and the theme(if required), that would accelerate the handling of this ticket. Your collaboration will be very appreciated.
I have just taken the particular row outside of the toolset content template, and the issue does not arise.
See hidden link
However, if the row is included in the toolset template, then any content in it, results in the additional tags being inserted.
It seems that you have fixed the issue by using Toolset shortcode, right?
[wpv-post-excerpt length="100" count="word" format="noautop"]
At least, I can't see any differences between the two services(with/without excerpt). And I don't understand what additional tags are added. Check this screenshot hidden link
Otherwise, please explain again where do you see these additional tags, take a screenshot to show where this happens.
I also understood that the issue happens when the "Saved Row" from Beaver Builder is used. Can you record a screencast to demonstrate and explain this further?
The original problem is not resolved.
I have abandoned the toolset content template and implemented a Beaver Themer layout instead, that's why it is working now.
I don't have time to pursue this further. I have a lot of work to do
I am really sorry we were not able to fastly help you on this issue. I hope your next requests will be handled quickly.
For now, I'll mark this ticket as resolved.
Best regards,
Jamal
I am really sorry we were not able to fastly help you on this issue. I hope your next requests will be handled quickly.
For now, I'll mark this ticket as resolved.
Best regards,
Jamal
Hi Jamal,
sorry, but this problem is not going away. every time i try to do something, it strikes again! This is another view I was trying to do today, using BB for the content template, and this is the code that is generated, making a total mess of the layout
<div class="uabb-module-content uabb-slide-box-wrap">
<div class="uabb-slide-type uabb-style1" data-style="style1">
<div id="uabb-slide-box-wrap-5f63087d2f634" class="uabb-slide-box">
<div class="uabb-slide-face uabb-slide-front uabb-slide-none-left-title">
<div class="uabb-slide-box-section "><!-- Inline Block Space Fix
--><p></p>
<div class="uabb-slide-front-right-text"><!-- Inline Block Space Fix
--><p></p>
<h5 class="uabb-slide-face-text-title">Utilities</h5>
<p><!-- Inline Block Space Fix
--></p></div>
<p><!-- Inline Block Space Fix
--><!-- Inline Block Space Fix
--></p></div>
<p> <!-- Overlay for Style 1 --></p></div>
<p><!-- END .front --></p>
<div class="uabb-slide-face uabb-slide-down">
<div class="uabb-slide-box-section- ">
<h5 class="uabb-slide-back-text-title">Manned Security Guarding for Utilities</h5>
<div class="uabb-slide-down-box-section-content uabb-text-editor">
<p style="text-align: right;">hidden link">Read More</p></div>
<p></p></div>
<p></p></div>
<p></p></div>
<p></p></div>
</div>
Hello,
Our apologies for the late reply. This ticket was resolved so it did not appear on my list after your reply. Please open a new ticket to let us help you.
Your collaboration to reproduce the issue on the test server is important to get to the bottom of this issue quickly. hidden link
