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[Resolved] Radio custom Field – values issue

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 3 replies, has 2 voices.

Last updated by Minesh 8 months, 1 week ago.

Assisted by: Minesh.

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#2688084
Screenshot 2024-03-15 at 10.47.56.png

Hi, I am using some radio field types to show icons on an archive page. The image urls were added inside the "value to show" fields.

It was working fine and all of a sudden, instead of the custom values is showing the display text instead.

what can I do to fix it?
This is the page with the issue: hidden link

Attached you can find a screenshot with the configuration

Thank you in advance!

#2688090

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

That is really strange.

Can you please share the custom field name and send me admin access details and let me check whats going wrong with your setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2688092

Hi Minesh, thank you for your fast reply. I have added the admin access details.

#2688131

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I'm not sure but I can see the icons on the link you shared:
- hidden link

Can you please check now.

#2688134

Well, now I can see them too.
I don't know what might have happened - let's hope it doesn't happen again...

Thank you!