Question about updating plugins

This support ticket is created 4 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Types plugin

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 4 years, 7 months ago.

Assisted by: Minesh.

Author

Posts

September 30, 2020 at 6:56 pm #1796043

elizabethM-4

Is the only way to successfully update the plugins to come here, download the files, and manually upload via FTP? Every time I tried to update in WP, it would say FORBIDDEN... which makes no sense bc the license is vaild and it's tied to the appropriate domain.

To be able to update, I had to upload the files via FTP.

October 1, 2020 at 5:45 am #1796421

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Yes - it's totally fine if you upload the plugins manually using FTP.

However - I wonder why it says forbidden. Maybe the hosting you are using setup a firewall.

To update the plugins manually using FPT, please try to follow the following steps.

*** Please make a FULL BACKUP of your database and website.***

- Deactivate and Delete all Toolset plugins from plugins page
- Download ALL the latest Toolset plugins you require from your accounts page:
=> https://toolset.com/account/downloads/
- Upload and activate first "Types" plugin and then you are free to install and activate all other Toolset plugins.
=> https://toolset.com/faq/how-to-install-and-register-toolset/#installing-the-toolset-types-plugin
[ This allows you to use of in-build installer to install the other Add-on Toolset Plugins]

Maybe you can also check by deleting the existing site key and generate the new one and register it and check if that allow you to update the plugins.