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[Escalated to 2nd Tier] Query Filter in View no longer provides AND/OR option

This support ticket is created 3 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 2 replies, has 2 voices.

Last updated by Shane 3 years, 7 months ago.

Assisted by: Shane.

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#2050695

Tell us what you are trying to do?
I've created a view in my staging site and the and/or option in the view works perfectly, however when I duplicate the view in the live site, there is no option for OR when two query filter conditions exist. The Toolset versions are the same in both sites.
I have created a field so that I can temporarily filter the query, but going forward I would prefer the query to filter depending on either a date field or, if it's a recurring event, a text field. I don't want the client to have to click on and off yet another checkbox. I prefer the events to change out based on the ending date of the event, or stay there if they are recurring.

Is there any documentation that you are following?
I've built many views and never had this problem before.

Is there a similar example that we can see?
Yes, you can look at both sites

What is the link to your site?

the live site is:
hidden link

the staging site is:
hidden link

I use the staging site as a testing place, I do not push to live from it.
The view is seen on the staging site on the home page.

#2050921

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Morgan,

Thank you for getting in touch.

Can you allow me to log into the site so that I can have a look at the view's settings to see what is wrong ?

I've enabled the private fields for your next response. Please also send me a link to the page where the view is on.

Thanks,
Shane

#2052325

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Morgan,

I had a look at this for you and was able to replicate this issue with the latest version of our Toolset Blocks plugin.

I've escalated the thread to our 2nd tier supporters for further checks as to why this is so. It should be noted that the issue doesn't occur on version 1.4.2 of Blocks so if you're running this version on your staging site then it won't be present there.

As soon as I get a response from our 2nd tier team I will let you know.

Thanks,
Shane