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[Resolved] published custom post changed status to a draft later

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 1 voice.

Last updated by antonK-2 6 days, 22 hours ago.

Assisted by: Minesh.

Author
Posts
#2808217

Dear Support Team, Hi!

I faced with an issue on my site when a user published custom post, but later its status was changed to draft. Could you please advise why it may happen?

Thank you in advance
Anton

#2808264

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

That is really strange.

Do you know at what course of action this happens? What are the steps in order to reproduce the issue?

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2808764

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - I checked and I do not find anything obvious that leads the post to draft status.

You will have to keep eye on it and check by deactivating third-party plugins as we will require exact steps in order to reproduce the issue.

#2809265

Got it. Thanks!