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[Resolved] Properties are not available in account page

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 6 replies, has 3 voices.

Last updated by matthiasV-2 3 years, 10 months ago.

Assisted by: Shane.

Author
Posts
#1897283
properties.png
admin.png

As an admin (mvda) I created 2 properties, but these properties are not available in my account page?
See attached.

#1897753

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Matthias,

Thank you for getting in touch.

The best way I can tell what is happening here is to access the site to check on the view that is listing out the information.

What you can do is to provide me with admin access to the site as well as a link to the page so that I can check on this one for you.

I've enabled the private fields for your next response.

Thanks,
Shane

#1897997

The private fields are not enabled for my response. Please send them again so that I can share admin access to further investigate this issue.

#1898553

Any news yet?

#1898681

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Matthias,

My Apologies the queue has been quite busy lately. I've enabled the private fields now for you.

Thanks,
Shane

#1901251

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hello again Matthias

When editing the account page, I see some of the same JS errors in the console as when editing the Properties template, reported in the other thread.

I'm adding that to the internal ticket for the developers, so we'll need to see what they say about that before knowing if it is the same issue affecting the View on this page.

#1901739

My issue is resolved now. Thank you!