Product Template File

This support ticket is created 6 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 0.37 hours from now. Thank you for your understanding.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	-	-
13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	-	-

Supporter timezone: America/New_York (GMT-04:00)

This topic contains 2 replies, has 2 voices.

Last updated by Tamelander 6 years, 4 months ago.

Assisted by: Christian Cox.

Author

Posts

June 26, 2018 at 7:26 pm #918094

Tamelander

Hi,

I suddenly found that woocommerce products wasn't rendered as they should. I disabled some plugins one after the other and when I disabled WooCommerce Views the bug disappeared. I found that the Product Template File was set to 'WooCommerce Views plugin default single product template' instead like it should 'WooCommerce Plugin Default Templates'. The plugin must have changed that by itself, setting WooCommerce Views plugin default single product template as default. Nasty. I spent a lot of time bug hunting this one.

June 26, 2018 at 8:25 pm #918107

Christian Cox

Screen Shot 2018-06-26 at 4.21.58 PM.png

Hi, the default setting "WooCommerce Plugin Default Template" should remain selected when WooCommerce Views is activated. Can you tell me more about the site's history? I would like to be able to replicate the bug so I can escalate it for investigation, but when I install from scratch the default template remains selected.
- What theme is your site using?
- Are you using Toolset Layouts?
- When was WooCommerce installed, and when was WooCommerce Views installed?
- When you activated WooCommerce views, was there already a Content Template applied to Product single posts?
- Was there already a Template Layout applied to Product single posts?
- Do you remember seeing the button shown in this attachment? Is it possible anyone else saw and clicked this button at some point?

June 28, 2018 at 1:49 pm #918814

Tamelander

Hi,

I can't give you a good answers to your questions. I have had Toolset Types, Views and WooCommerce Views installed for years for this particular web. I have upgraded the Toolset plugins when updates were available. I am certain I never changed the template for single products to Woocommerce Views Template, since that removes most of the content of the single product page. I came upon the faulty setting by chance and pure luck, and could have spent many more hours looking for a explanation in other place: changing themes and disabling plugins.

All the best
M